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      PetSmart

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      PetSmart reviews

      All downhill... - Pet Care Manager PetSmart Employee Review

      2.0
      27 Jun 2016
      Pet care manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good insurance benefits for full timers, 15% employee discount, 40 hours vacation time and increases after 3 years

      Cons

      Limited room for upward mobility especially since new ownership of company, understaffed with too much work coming in from corporate, training is not always proper for new employees due to limited staff, corporate office only looks at numbers and sales and not the quality of work life for employees, many policies designed to keep PetSmart being a company that values pet care over money have been eliminated

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      5.0
      5 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      3w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      27 Jun 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      3d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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