Great pay, toxic environment - Guest Associate PetSmart Employee Review

1.0
20 Nov 2025
Recommend
CEO approval
Business outlook

Pros

This company is having a hard time retaining employees in every venue and the corporate office. They run a very high stress environment and HR will use write ups and fear mongering tactics to threaten you. The smallest mistake could have an individual fearing being fired. Anything you can do wrong will be weighed against you despite how much you invest in the company or how much work you do. The pay is great, but not for the sheer amount of stress working for this company creates. Avoid avoid avoid.

Cons

toxic managers toxic place bad pets

Explore other reviews about PetSmart

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

avatar
PetSmart Response
3d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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