CEO has lost the big picture - HCM Specialist Paycom Employee Review

1.0
17 Jan 2024
Recommend
CEO approval
Business outlook

Pros

They provide great benefits and mental health support.

Cons

The biggest con is that Chad is still the CEO. He demands each product be exceptional but knows absolutely nothing about the products or departments. He finds out a product doesn’t look like he wants it to so he demands everyone stop what they are doing. He doesn’t sit to understand the actual service and the impact it truly has or what it could have. There is no talking, there is no middle ground, it is either listen or be fired. That management style has flowed down to the leadership of the whole company. The culture of Paycom has been DESTROYED due to this. There is no longer room to truly grow. They release Gallup surveys that are voluntary to provide honest feedback but the leadership teams bribe and push people to complete them. Your mental health will get worse and worse because even though they provide mental health days, Chad will pull a report to see who took PTO and the reason for it. Paycom is still trying to act like they are a leader in the payroll industry but that is no longer the case. Employees and clients know it but Chad is the only one who can’t accept it.

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Paycom Response
2y
We're disappointed to read your review as it does not align with our values. At Paycom, we embrace change and the numerous growth opportunities that come with it. We strongly believe in empowering every team member to reach their full potential and place significant value on their well-being. Please reach out to us at hrmgmt@paycomonline.com and the HR leadership team will contact you.

Explore other reviews about Paycom

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training, pay, and benefits are really good

Cons

9 hour day is brutal

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Paycom Response
2d
Strong development, competitive compensation and meaningful benefits are part of how we invest in our team, and it's great to see that reflected in your experience. Thank you for sharing!
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

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