It's not what it seems...the benefits do not outweigh the stresses. - Payroll Specialist Paycom Employee Review

1.0
18 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Good pay if you need it and can handle a ton of stress. Benefits are pretty good. Occasional company functions that can be fun. Free to use fitness center.

Cons

Positions are too robust, too much responsibility. Very high turnover rate and staffing issues. The system changes so much that you have no help and no support from IT and managers when you need it. Company is concerned with growth and revenue and not their employees. Too much politics and favoritism when it comes to promotions. Company managers and supervisors will lie to your face and will also ask you to lie to clients when it comes to internal issues. Internal structure and original business model is collapsing. Company went public last summer and has since spiraled in every aspect. Company will tell you there's a set schedule, but depending on the need, will expect you to work overtime without warning. Everyone is overworked and unhappy - employee morale has been down since the company went public. Company does not do enough to show appreciation for employees. Certain managers are snakes and the company will not improve til they're eradicated. What they tell you about the job doesn't come near to the amount of work they will give you. The training is terrible because the trainers have never been in the positions they're teaching. Supervisors and managers will not step in to help with the workload becomes too large. Paycom constantly develops their system but doesn't do it well. They do it fast to satisfy customer needs but, in turn, they create glitches in other areas that cause more issues for clients. Internal communication is lacking. Paycom is not concerned with you. They are concerned with how much money you can make them. Expectations are unrealistic and they induce fear in you when you feel like you can't perform. The culture is almost creepy. They hire 20 somethings that don't know anything about the industry and then treat them how they want.

avatar
Paycom Response
11y
Thank you for your time at Paycom. During your tenure with us, you experienced a number of new process and product developments. These have helped us deliver cutting-edge HR technology products to clients and simplified and broadened our internal processes. We continuously work to enhance everything we do because of our desire to be the best. One of the initiatives we launched a number of years ago was our career development and leveling programs. Promotions are merit based and all employees know what they need to do to warrant a professional increase. Because we are a leader in product development, we also established product certification and recertification courses where employees become experts in our product. Each of these was created to help alleviate issues you discussed. We are a fast-paced, high-growth company that has seen great success, which we attribute to a wonderful product with growing demand and outstanding employees. While we are sorry to hear of your experience, our employees’ and clients’ well-being are, and will remain, our top concerns. Best of luck to you in your future endeavors.

Explore other reviews about Paycom

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Internal promotion opportunities often favor known quantities over external candidates Opportunity to evolve with the company through multiple technology cycles or market shifts Recognized for payroll automation, AI-driven innovation, and workforce management solutions.

Cons

No monetary bonus incentives on performance every year

avatar
Paycom Response
9h
We're pleased to see your experience reflect the opportunities to develop alongside Paycom as we continue driving innovation and success. Thank you for sharing your 5-star experience!
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
avatar
Paycom Response
2d
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
See reviews by: Helpful|Rating|Date|All