Dying culture and company - Anonymous PayPal Employee Review

1.0
22 Jun 2024
Recommend
CEO approval
Business outlook

Pros

Lots of great people are still working here for now, until they can find something better or new leadership eliminates them as part of their business "strategy." Used to have great culture and be genuinely customer-centric before new leadership wrecked this. Remote work flexibility and decent pay.

Cons

New leadership is reckless, cruel, and incompetent. Constant layoffs (some acknowledged publicly, some secret), hypocrisy, gaslighting, total lack of empathy, and continual poor business decisions. We've laid off many of our top performers to get "lean,” only to add dozens of new VP and Director roles that previously didn't exist ... New leadership seems to have no clue what they're doing and cares more about moving the stock price $1-$2 short term than employee retention, engagement, or livelihood or longer-term business success. Nobody I've talked to enjoys working here anymore or has any semblance of psychological safety. Company is a sinking ship, and everyone still here seems to be looking for other opportunities.

Explore other reviews about PayPal

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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