Not The Best Place To Work - Customer Service PayPal Employee Review

1.0
4 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Overall the benefits are pretty decent and there is a parking garage. If you get to work early enough you can keep your car out of the blistering sun. If you play the game right, there are opportunities for advancement.

Cons

PayPal is horribly managed. Often promotions are handed out based on politics and if management likes you, not based on merit. This causes people to be in places they shouldn't be. The office is very political and if you don't play the game properly you're out. I have worked in several different departments and it's pretty consistent amongst them all. The Directors have no idea what they're doing and decisions are often made without taking the teammate into consideration. PayPal likes to boast how they're they number 1 place to work. What they don't tell you is that they coerced the employees into taking the Phoenix Business Journal survey and threatened that if they didn't get number 1 they'd not complete some of the requests made by employees. That's why if you look at any other ranking site, PayPal is nowhere to be found. The pay is also terrible and unequal as it is based on politics and not merit. Management also has no idea what employees are doing what for the team. Hard work, dedication, and passion are often overlooked and not taken into consideration with reviews. PayPai is a disorganized mess and is moving backwards as there is no real leadership. Their attrition rate is very high as they do not pay employees enough to deal with the upset customers and shotty software used. I do not recommend this as a place to work.

Explore other reviews about PayPal

5.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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