Great Everywhere Except The Call Center - Customer Solutions Agent IV PayPal Employee Review

3.0
27 May 2017
Recommend
CEO approval
Business outlook

Pros

- No experience or degree required - Amazing benefits - tuition reimbursement, paternity leave are the big ones - Looks good on a resume

Cons

- Inconsistent and unpredictable company changes - Extremely low chance of career growth, if you can break out of the call center than you will find great success in a growing company with lots of opportunity - There is a negative stigma around call center employees especially at the Baltimore location; I've heard it referred to as "the projects" I can't help but think there's a racial aspect to it considering the ratio of black people in the call center in HV versus the corporate office in Timonium

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5.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

- Good experience - Good environment - Good people

Cons

-The products can be boring if you arent interested in it

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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