Pros
If your career track is Quality Assurance or Customer Service than it has many great points: -Tuition Reimbursement They pay up to 5,000 a year for work related courses -Organized workplace The most organized place that I have ever worked. - Healthcare -Corporate Environment (a lot of parties to boost morale) They spend a lot of money on making sure the workplace is fun. It does help boost stressful days. They will rent different entertainment equipment and throw themed parties. This could be expected almost every month. -Free Drinks They have soda machines with free drinks. Great. - Great promotions If you meet your time and quality, you can move up quick. Really quick.
Cons
The position was a call center position. You should already know that dealing with call centers, there are going to be angry customers almost daily. That isn't the problem , the problem is management's idea of how well you handled the call. -Unfair Quality Assurance scoring when dealing with unruly customers There are times when you could literally be cursed at and called names by customers. Customers will call in screaming profanities at the top of their lungs in some cases. Most companies allow you to disconnect the call after a fair warning. However, Paypal's QA will always tell you that you could have done more and give you a low score. It's very unreasonable since QA scoring affects potential promotions and pay. -Call times should be aligned with specific calls You are judged by the amount of time you spend on the call. It is true that you take many calls a day, however the calls do not always offset. The system should factor in more leniency for calls types that may be be longer. You may get a lot of the same calls in a day and those call types are almost impossible to make within a certain time. Two long calls could mean the difference of a promotion or even your job. -Managers are EXTREMELY lazy and dismissive. Some customers will ask for managers, even after you tell them everything that you possibly can. Situations such as these are to be expected. However, there are times when managers will be very unhelpful. Some will help, some will tell you to go back and reiterate what you've already said to the customer, some will duck, some will tell you to go to another manager and some will have attitudes that you've bothered them. It's a waste of time for you and the customer. -Quality and Time Policy Simply put, you are subject to "corrective action" if you don't meet both. This is wrong for all of the reasons mentioned above. -Lateness Policy is very unreasonable They do not tolerate lateness, which is fine. Being late could mean 1 minute, which is also fine. You are considered late if you are not logged in to your computer within 1 minute after your official start time. The problem here is, if you are late... you get marked. If you get two marks within 6 months, you are put on a sort of first and final. That means if you log into your computer 1 minute late more than twice from the long span of say..Jan to July, you could potentially lose your job. Its unreasonable especially during winter when there is snow and ice. (This policy could have changed since my departure)