Not a Good Experience in Tech Support - Senior Technical Support Engineer Oracle Employee Review

2.0
29 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Good health care benefits. Coworkers were very smart and professional.

Cons

I worked at Oracle for over 5 years and never saw a pay raise. Technical Support Management only cared about their metrics. My first manager was good and seemed to care about his team somewhat. My second manager could hardly remember the names of his team members and constantly pointed out mistakes and flaws, very rarely praising a job well done. Formal training was nonexistent. Employees were required to read manuals and documents on their own for their training. We were significantly under staffed and over worked, yet they still laid off one third of our team (twice). Senior management would consistently preach about good customer service, then they would take away all of the tools to provide said service. Stressful environment. I don't miss it for minute!

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5.0
27 Jun 2026
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Pros

Great company to learn sales and cloud computing

Cons

consistent change and unsure what they are doing with the SDR Organization

4.0
21 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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