Terrible Company to work for - Customer Assistant NEXT Employee Review

1.0
23 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Over time always available through employee portal, 75% discount uniform allowance, 25% discount.

Cons

- Poor pay (No Sunday Premium, Normal rate of pay for bank holidays) - Bonus relying on 2 Mystery shopping experiences per month - Hard to progress - Have to apply for your contract every 1-2 years through contract consultations - Shifts can get cut/added without notifying you - No appreciation from management. - Massive turn over of staff (50% of the business staff leave within a year) - Management like to 'make things up as they go' (Procedures regarding the staff Handbook) - Demanding work hours through 'Red weeks' in July and December. - Putting you on shifts when you have no availability - Cannot booking holiday's in 7 weeks of the year half of July and the whole of December) - You practically don't have a Christmas - Have to work Christmas eve, Boxing day and 27th. - Store systems are poor (Have to ring Head office to change the air con settings!)

Explore other reviews about NEXT

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Money is super good always

Cons

This does not let me do less than 5 words

5.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work life balance and role

Cons

Hours can be a little long

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