8 Apr 2025
HubSpot Response
1yThanks for sharing your feedback, though it’s tough to read. The work you and the rest of the CS team does is so important so we really want to make sure we can address some of these issues:
- Regarding leadership direction, our leadership team is more aligned than ever on our strategic priorities. We pride ourselves on moving with speed and making decisive actions based on market conditions. Our goal is to ensure that our clarity at the leadership level translates into clarity for every team member.
If you're experiencing stress or concern, please know that we have multiple support resources available. I encourage you to connect with your Manager or HRBP who can provide confidential guidance and support.
-One thing we would call out is that leadership have not removed any benefits. While the guidance around taking time off has moved from being unlimited to having more guidelines (with the goal of equity for all employees), no benefit has been peeled back. If you have any questions around the nitty gritty, visit the Wiki or HelpSpot for more information, or connect with your manager.
Thanks for all that you do for HubSpot and our customers. - The Customer Success Leadership Team