Love this Company! - Customer Success Manager HubSpot Employee Review

5.0
2 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Great work/life balance Amazing company culture Psychological Safety and full support from management Benefits and compensation Freedom to innovate and structure day-to-day Great opportunities to take ownership and lead initiatives

Cons

Career progression and (internal) interview processes

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HubSpot Response
5y
We love you right back! Thanks for being a Customer Success manager in Berlin, and for your hard work to help us grow better in DACH. Totally appreciate your push on internal promotion paths for career growth, great feedback-thanks for sharing and will work with our team to continue our work on this front. Sincerely, Katie

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5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build career, is generally able to pivot where change is needed

Cons

remote can be tough when first starting

2.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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