Slippery slope - Anonymous employee Guidewire Employee Review

As head of our product development team I would like to thank you for your feedback and offer my perspective. The Guidewire team prides itself on living up to our core values of integrity, rationality, and collegiality. These are the same principles upon which Guidewire was founded and they remain at the heart of all we do together today. Guidewire has an open door policy, and we encourage all employees to reach out any member of the management team, at any time and for any reason, without any fear of judgment or retribution. I would like to elaborate on some of the cultural principles we aspire to in our product development organization. We make the most rational decisions we can given the facts available to us, delegate decision making to the most informed and knowledgeable people, communicate decisions openly, introspect upon those decisions, and adjust as necessary as we learn. When tackling challenges, our engineers, product managers, and others come with differing points of view informed by their unique experiences and insights. It is through vigorous debate, discussion, and understanding of facts that the best answer to a given challenge emerges. Sometimes we make mistakes and when we do, we do our utmost to learn from them. Our senior management team always wants to hear direct feedback – positive or negative. Hearing and acting on that feedback is crucial to serving our customers with excellence and creating a great place to work. So whenever someone raises a concern, it is a top priority of senior management to listen and respond to suggestions for improvement.