Even with this success, it was always challenging to work at a company that doesn't provide professional development. I had no leader/mentor focusing on my individual abilities, recognizing strengths (properly rewarding them) and most importantly, helping me improve and my professional flaws. I was hungry for someone to teach me more of what I needed to know to take myself, the organization we built, and the customers I so cherished to the next level.
It became clear Glassdoor and I had different ideas for my future. I was ready to help continue growing the company, where our CEO preferred to hire from the outside. Admittedly, it was painful given all I'd been a part of. Rather than use my industry knowledge of nearly 10 years and more than 3 within the organization to help continue growing what we had built, I was asked to focus and build out a new division that wasn't part of my skillset, wasn't what I was hired to do and certainly not what I moved across the country and worked so hard for. It was clear this was the beginning of the end.
Since the new leader was been hired, the CS culture has changed dramatically. Maybe that was the intent? If so, it has worked. The new leadership's actions, behaviors and words are contrary to the spirit of teamwork, and the culture that Glassdoor was founded on. Chastising/scolding individuals in meetings when asked about how changes impact others, and have people coming to me crying on a daily basis at how unhappy they are - I knew it was time. Knowing that our CEO was allowing this to happen and turning a blind eye because it's not an area he knows well, it just takes a toll on you, no matter how much faith you once had in the organization. I left a company and a team I loved because I no longer could sit by watching the team and culture we built change so dramatically. It wasn't something I was on board for and several others since I've left have felt the same. Attrition has gone from nearly nothing to incredibly high (for Glassdoor, and specifically for the past history of the CS team). But like many of the reviews here, maybe attrition is the goal. To turn over the old and bring in the new. And if so, it is working incredibly well.
