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      Genesys

      Engaged employer

      Genesys reviews

      Don’t do it - Anonymous employee Genesys Employee Review

      1.0
      28 Sept 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO and decent benefits

      Cons

      Don’t believe the corporate mantra of OneGenesys and empathy. The culture is toxic. It you don’t respond to emails immediately, expect to get escalated on. It’s all management by metrics. The workload is inhumane.

      Explore other reviews about Genesys

      5.0
      8 Jun 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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