Please be aware before quitting your current job - Anonymous employee Genesys Employee Review

1.0
8 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I hear the benefits that were announced for 2018 were ok. They have plenty of openings that I thought about transferring to but after observing the dept no way. No amount of money is worth that. Chose to move on to a much better place. Other than that if you're under the chains of the Shared Services Management regime there are no pros. If you choose to interview for the many open positions, be sure to ask why people are leaving and see what responses you get.

Cons

It is run like a dictatorship that does not allow team members to make their own decisions. You can't say leadership because there is no leadership everything is dictated to the employees on what they are to do on a daily business. The new company has completely destroyed the culture that Don Brown spent years building, in less than a year. Toxic does not begin to describe the atmosphere there. It takes no less than 10 people to approve anything that is done. Upper regime does not even trust their own peers to make decisions. So they all must have their names on documents. So many egos to stroke. They have no clue what teams are doing. They have no clue. They set people up to fail to give them an easy out to let people go or so that people leave on their own. DO NOT leave a good job to work there. Life work balance? They say there is but try asking for time off. You're expected to work if you take time off if you get it off. The GRASS is NOT greener.

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

1
See reviews by: Helpful|Rating|Date|All