All the positive reviews are probably fake - Anonymous employee Genesys Employee Review

1.0
11 Oct 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Difficult to find one positive

Cons

I've never worked in a company with so much arrogance from senior management , unbelievably bad decision making , no real interest in staff satisfaction , actually no real interest in staff at all. Since the acquisition of ININ , the Frimley office has been in complete turmoil ; Sales teams have adopted a very aggressive strategy and if you don't perform , you're out! The rest of the company is still coming to terms with the mess the acquisition has created ; there's no guidance from the top , many of the more senior managers are clearly out of their depth , the stress level is very visible throughout and the majority of staff has just given up. The company doesn't have a culture , it doesn't have a real identity , it thinks of itself as a big player in the business world , yet staff is leaving every week. It has nothing to offer to keep staff motivated , not even a place to socialize at lunch time and some managers makes out that going to Sainsbury's at lunch time is a great perk to attract talent. WOW!Difficult to restore or even create a positive culture in the office , the communication is poor and most of the times contradictory , you will get an email/video from top level in Daly City telling you to take time off and recharge , then , at local level ,you're told you can't take leave because of workload.

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5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Great environment. Lots of opportunity for growth

Cons

Not many. It's a fast moving place so people need to be comfortable with that.

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

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