Merger Didn't Go Well In IT - IT Team Lead Genesys Employee Review

3.0
22 May 2017
Recommend
CEO approval
Business outlook

Pros

Company that is a leader in their industry. Rest of the company outside of internal function departments seems to work well.

Cons

Internal IT is more about cutting costs than about doing whats best for the internal customers. Interactive Intelligence prided themselves on customer service. Genesys does not care about its own people with respect to Internal IT. IT leadership doesn't answer questions about direction with honesty.

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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