From Phenomenal to Pathetic - Anonymous employee Genesys Employee Review

1.0
3 Feb 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked full time for ININ (which merged with Genesys) when it was a great company. Great HR, good ideas, good culture, etc. I left for a different job in a different state and kind of regretted having to leave at the time. However, I have stayed in the loop of what has gone on the past year or two and it is just so sad to see how far the company has fallen. Please buyer or potential employee of Genesys (who absorbed ININ) beware. See comments below in the Cons section.

Cons

Recently, it appears the CEO lost interest in who they put in charge of departments at ININ. That is the polite way of looking at it. How else does one account for people in positions of power (that stay in power) who operate in an underhanded ways. People doing jobs that they have no idea (and literally no professional experience) doing. Not to mentioned all the dishonesty involved. Wouldn't an interested CEO be involved enough to know when this is going on? Nearly whole teams have abandoned ship to avoid the downfall. That is prior and in addition to the problems of merger with the new company Genesys. Usually acquisitions, "mergers", involve layoffs, but obviously they don't even care about their employees enough to provide meaningful severance (employees who have worked for the company for many years given only a token gesture of compensation). And how layoffs are determined is apparently by whoever is the manger's favorite person (not who has the most experience and value to the company). It stinks of inexperienced, unprofessional, narcisstic managers who can't see beyond their own warped image of themselves and their ambition. I'm sure that will lead the company in the right direction

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Genesys Response
9y
Thanks for your feedback. If I am reading your comments correctly, this is a review written about the company long after your own departure and your own positive experience. Please encourage your friend who is relaying these comments to you to reach out to me, or anyone on the leadership or HR team, to discuss their concerns. ...Best, Tracy (Tracy Cote, Chief People Officer)

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