Only care about numbers, favorites get free passes, always understaffed - Branch Manager Citizens Employee Review

1.0
24 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Lots of locations and hours are flexible. Lots of PTO vacation time given.

Cons

Expected to hit numbers while ALWAYS working understaffed. Favortism is rampant among management--do not expect equal treatment. Customer service is #1 focus on paper but you are expected to sell at every interaction.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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