Terrible company to work for!!! - Senior Personal Banker Citizens Employee Review

1.0
3 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Compensation is decent besides that there are not many pros!

Cons

Terrible culture, they expect and require you to push sales down everyones throat who walks through the doors whether or not they are interested or even need a product! Coworkers and management can be very cut throat, terrible management at the branch level and upper management!!! As a Universal banker you are on the teller line most of the time and are still expected to open accounts and when you do have someone who wants to open an account you better hurry up and do it as quick as possible but still make sure you ask everything they want you to ask and make sure you open as many products as possible regardless if the customer needs it or not! tOverall this company is going downhill fast and its only getting worse now that they are public now!!

Explore other reviews about Citizens

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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