Used to be a great place to work but not anymore - Senior Universal Banker Citizens Employee Review

1.0
18 Dec 2016
Recommend
CEO approval
Business outlook

Pros

The only positives were the branch colleagues and the time off. This used to be a great company where colleagues were valued and treated as such.

Cons

Treated employees poorly Inventive structure is terrible Job expectstions are ridiculous for the amount of bonus that can be earned Upper management not in touch with everyday branch life Company says customers are the #1 priority but that's only if the bank benefits from it The company totally contradicts what they say with their actionets I would never recommend to anyone that I like!

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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