Pros
***This review is specifically only for "Boston Scientific Cardiac Diagnostics", formerly "Preventice", which was purchased/merged by Boston Scientific*** It is a good department to develop and improve skills, learn/build upon knowledge of how a business operates, and gain some basic education about heart monitors and (somewhat) the healthcare field. There is opportunity for pay raises once you're situated and potentially advancement for the right people given that they're qualified. I think it can be a rewarding place to work at times given that the overall purpose of the company is to improve the health/lives of patients.
Cons
The call center felt like and was as noisy as a daycare; it made it difficult to perform technical tasks. Many people that work there also have no sense of boundaries. Was once on a call, clearly mid-conversation and working at my computer, and someone I've never even spoken to waved his hand in front of my face for ten seconds until I turned around just to ask me if I wanted a cupcake (this is just one of many examples). There's also passive aggressiveness in my former department. If my supervisor was unhappy with me, she would just delegate twice as much work to me in a childish manner to make it known to me that I was inadvertently logged out of phones or whatever that specific thing that I was doing "wrong" was on that day (not that I was the poster child for errors…because I was not…it was typically our phone system and you'd understand). A select few people in various departments are also just rude…For example, if you include more information to be thorough in advance so that that person doesn't have to follow up with you, they will in fact follow up with you just to be facetious and I guess attempt to humble you…while contrarily processing the same type of request with insufficient or vague information from your peer with ease. It's overall a fickle job that has preventable headaches. The supervisor types shorthandedly and doesn't exude the level of professionalism that she clearly believes she does. The same types of people get hired over and over and the same mistakes tend to get repeated. We all audit each other's work…it's transparent where things are getting missed and who the repeat offenders are. Really also doesn't matter how well you perform because there's a strong chance you'll soon just get another call being asked to correct someone else's error. People regularly complain in the team chat bringing negative energy (you are required to stay logged in and read your messages). Not only do we have one team chat, but two so we get two chats of complaints (yay?). In that same team chat, there's often someone making a group announcement of something that we "shouldn't be doing" and yet that person is the one doing that "something".