Good salary, very hard conditions :( - Customer Service Guest Specialist Booking.com Employee Review

2.0
5 Feb 2020
Recommend
CEO approval
Business outlook

Pros

There is place for improvement and upskilling, even promotion. Good salary. You can meet people from all over the world. The management tries to offer good benefits.

Cons

Very high expetations of the management, a lot of pressure all the time. No time to bond with colleagues. Short and long sick leave are not paid. The bonus could be better. You can never get PTO when you want. They promise overtime but it is almost never the case.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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