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Booking.com

Engaged Employer

Booking.com

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Booking.com Reviews

4.2

84% would recommend to a friend

(6602 total reviews)

President and CEO Glenn Fogel

Glenn Fogel

82% approve of CEO

Ratings by category

4.5

Diversity and Inclusion

4.3

Culture and Values

4.2

Work/Life Balance

4.2

Compensation and Benefits

3.8

Senior Management

3.7

Career Opportunities

Ratings distribution

5 stars

34%

4 stars

29%

3 stars

17%

2 stars

10%

1 star

10%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset.(in 523 reviews)
  • "The recruiter of this company should be praised since I meet so many great people at work(in 498 reviews)
  • "Great place and colleagues that helped me throughout my internship(in 439 reviews)
  • "Great culture and values which are part of the company's actions and not just words.(in 330 reviews)
  • "Good work life balance and a lot of smart people to work with and learn from.(in 241 reviews)
Cons
  • "The HR people don't do heir work; the management is poor and thinking of retirement.(in 392 reviews)
  • "They keep the salaries low and tempt you with bonus' that end up being unobtainable.(in 315 reviews)
  • "Bad managers are very bad(in 233 reviews)
  • "Low pay and welfare especially for operation team(in 133 reviews)
  • "Lack of company vision and poor leadership(in 77 reviews)
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Found 6,602 of over 8K reviews

Updated 4 Dec 2023

    1. 5.0
      31 Oct 2023
      Capacity Planning Analyst
      Current Employee, less than 1 year
      Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great People: In my first 6 weeks I have met some incredibly talented, supportive and welcoming people. It’s been a pleasure working with great individuals who make the workplace enjoyable and collaborative. Innovative Environment: The company fosters an innovative and dynamic atmosphere that encourages us to think outside the box and come up with fresh ideas.. Living the Company Values: Booking.com takes its values seriously, and I've been impressed by the commitment to integrity, excellence, and a passion for travel. The values are not just words on paper but are lived and practiced by everyone. Fantastic Benefits: The benefits package at Booking.com is superb, the company truly cares about its employees' well-being and growth. Modern Office Space: The Manchester office space reflects the company's commitment to creating a comfortable and inspiring workplace and is a reflection of the company's forward-thinking approach. Customer-Centric and People-Focused: There is a big focus on customers and employees that’s evident in everything the company does. It's not just about business; it's about creating exceptional experiences for both customers and employees.

      Cons

      It's a shame that regardless of skill and previous experience you're unable to apply for another role within the company within 9 months of having started.

      2
      1. 2.0
        28 Nov 2023
        Senior Manager
        Former Employee, less than 1 year
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Great office, free lunch, pays well. Usually no meetings after 5PM

        Cons

        Immature company, no decision making by leadership, no ownership. Difficult to make progress, very hierarchical. People are unclear of their responsibilities and roles which results in bullying and exclusion. Old fashioned leadership team with old fashioned methodologies. Difficult to innovate. Low maturity of agile WoW. No room for self steering teams. Decisions and priorities are hardly made by leadership or changed constantly. Difficulty to grow in the organization. Management doesn’t look at how to bring the best out of people and to use people’s talent, but stuck in politics and hierarchy. Very vocal about inclusion and diversity however not about diversity in personality.

      2. Join the Booking.com team
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        1. 5.0
          21 Sept 2023
          Human Resources
          Current Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          .U can find travel buddies across the world because u will biz-travel together every year. Most people r fun and collaborative (havn't found my mortal enemy) .Good salary same as in other top companies and a lot of supportive perks & benefits .Good work life balance: paid leaves add up to at least 30 days at least per year and mostly importantly 60% time WFH .Rich and exciting development opportunities: For me, I am currently working on global project assignment besides my own role and will be shadowing 1 senior manager in HQ soon. And there r many shadowing, mentorship and care taker project can be applied if u fit the role. Booking does care about employee's career development to keep us. Also I know lots of people relocate to different offices in other countries so lots of great journey to take . My current boss is caring and very smart. Gives me clear instructions, suggestions and roots for me to learn more new professions I am interested in. So cannot complain!

          Cons

          .Honestly, it's a pity we don't get to travel overseas a lot like we used to be because of the budget control and the bigger economy nowadays. .Aside from global benefits, some local office hav different perks & benefits. I really envy the gym allowance as working out after work is how I unwind and recharge so when can we get those in all offices pls?

          3
          1. 2.0
            8 Nov 2023
            Senior Technology Product Manager
            Current Employee, more than 1 year
            Amsterdam
            Recommend
            CEO Approval
            Business Outlook

            Pros

            - Great benefits as an employee - fitness, Booking.com properties, etc. - Great office - very good place to work at - International talent - you really get to work with good people from all around the world - DEI is generally good here

            Cons

            - The employee has no say in their career opportunities - HR truly don't care about employees, which time and time again are treated as checkboxes to be done with - Very (!) Top-Down company. Teams has barely any say in what they will be working on, even if they prove it's good for the business. Any work the team has is dictated from above by 'company priorities' - WLB is a matter of politics. Some employees are working unreasonable hours and others work less than 40 hours a week. You can often see a couple of people in each team who hold the rest of the team on their back while their peers (who understand how the politics works) do the bare minimum - Getting promoted is mainly about politics. It's hard to get seen only by good results

            1
            1. 3.0
              28 Oct 2023
              Human Resources Specialist (HR Specialist)
              Former Employee, more than 3 years
              Amsterdam
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Booking.com is made up of a fantastic workforce of talented people from all around the world. You will make friends there, and it's a fantastic place to connect with, learn from, and grow with others. It's also a great place to learn - especially in the early days of your career. You can get a lot of exposure to a variety of projects and there's always something new happening. You WILL grow and you will learn a ton!

              Cons

              The sheer size of the organization, paired with the very rapid growth makes it a high-risk place for bad work-life balance, high stress, and burn-out is quite common... To make it there, you need to learn to set good boundaries, and be mindful of your own needs and limits. I'd still recommend it as a place to work because the people and learning opportunity are unbelievable. Just be prepared for a lot of intensity, and constant change.

              1. 5.0
                4 Dec 2023
                Software Engineer
                Current Employee, more than 1 year
                Amsterdam
                Recommend
                CEO Approval
                Business Outlook

                Pros

                1. Exceptional Office Environment 2. The management team is consistently attentive to your concerns, offering proficient support to address both professional and personal matters. 3. Robust Work-From-Home (WFH) Policy 4. Great culture (European work culture) 5. Competitive Compensation and Enviable Perks 6. Good WLB

                Cons

                Nothing that I can think of

                1. 3.0
                  28 Nov 2023
                  Anonymous Employee
                  Former Employee, more than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  The perks of working for Booking.com are good and generally the company/management wants what is best for employees

                  Cons

                  Unfortunately there is a toxic atmosphere at play within teams, lots of backstabbing, making certain teams not nice places to work. Lots of people just “disappear” and “leave the company with immediate effect”, never to find out what happened to them… which feels a little underhanded and redundancies are being covered up

                  1. 5.0
                    19 Nov 2023
                    Customer Service Representative
                    Former Employee, less than 1 year
                    Bellevue, WA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    This was the best office type job I've had. The job was interesting and speaking to people from all around the world was great. Every day was structured but you still had flexibility in which tasks you'd do that day. Managers were kind and working with people from different countries was great. I felt like I was making a difference in customer's days even from my small role as a customer service rep.

                    Cons

                    As part of the customer service job, sometimes customers can be rude. But this is not Booking.com's fault.

                    1. 4.0
                      30 Nov 2023
                      Global Communications Specialist
                      Current Employee, more than 5 years
                      Amsterdam
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      A fun company to work for. The people are great, offices are beautiful and overall there are many pros. It's a nice atmosphere and resources are plenty.

                      Cons

                      Salaries are low, especially compared to other tech companies in Amsterdam. There are many manager who are not equipped to manage people.

                      1. 3.0
                        30 Nov 2023
                        Software Engineer
                        Current Employee
                        Amsterdam
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        - work life balance - good salary - not too stricted working hours - free lunch - beautiful office

                        Cons

                        - not helpful and not friendly colleagues - hard career growth - too many compliances and politic involved

                      Viewing 1 - 10 of 6,602 Reviews
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                      Booking.com Reviews FAQs

                      Booking.com has an overall rating of 4.2 out of 5, based on over 7,695 reviews left anonymously by employees. 84% of employees would recommend working at Booking.com to a friend and 77% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 5% over the last 12 months.

                      84% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

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