Booking.com Reviews
84% would recommend to a friend
(6602 total reviews)
Glenn Fogel
82% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." (in 523 reviews)
- "The recruiter of this company should be praised since I meet so many great people at work" (in 498 reviews)
- "Great culture and values which are part of the company's actions and not just words." (in 330 reviews)
- "The HR people don't do heir work; the management is poor and thinking of retirement." (in 392 reviews)
- "They keep the salaries low and tempt you with bonus' that end up being unobtainable." (in 315 reviews)
Found 6,602 of over 8K reviews
Updated 4 Dec 2023
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- 5.031 Oct 2023Capacity Planning AnalystCurrent Employee, less than 1 yearManchester, England
Pros
Great People: In my first 6 weeks I have met some incredibly talented, supportive and welcoming people. It’s been a pleasure working with great individuals who make the workplace enjoyable and collaborative. Innovative Environment: The company fosters an innovative and dynamic atmosphere that encourages us to think outside the box and come up with fresh ideas.. Living the Company Values: Booking.com takes its values seriously, and I've been impressed by the commitment to integrity, excellence, and a passion for travel. The values are not just words on paper but are lived and practiced by everyone. Fantastic Benefits: The benefits package at Booking.com is superb, the company truly cares about its employees' well-being and growth. Modern Office Space: The Manchester office space reflects the company's commitment to creating a comfortable and inspiring workplace and is a reflection of the company's forward-thinking approach. Customer-Centric and People-Focused: There is a big focus on customers and employees that’s evident in everything the company does. It's not just about business; it's about creating exceptional experiences for both customers and employees.
Cons
It's a shame that regardless of skill and previous experience you're unable to apply for another role within the company within 9 months of having started.
2 - 2.028 Nov 2023Senior ManagerFormer Employee, less than 1 year
Pros
Great office, free lunch, pays well. Usually no meetings after 5PM
Cons
Immature company, no decision making by leadership, no ownership. Difficult to make progress, very hierarchical. People are unclear of their responsibilities and roles which results in bullying and exclusion. Old fashioned leadership team with old fashioned methodologies. Difficult to innovate. Low maturity of agile WoW. No room for self steering teams. Decisions and priorities are hardly made by leadership or changed constantly. Difficulty to grow in the organization. Management doesn’t look at how to bring the best out of people and to use people’s talent, but stuck in politics and hierarchy. Very vocal about inclusion and diversity however not about diversity in personality.
- 5.021 Sept 2023Human ResourcesCurrent Employee, more than 1 year
Pros
.U can find travel buddies across the world because u will biz-travel together every year. Most people r fun and collaborative (havn't found my mortal enemy) .Good salary same as in other top companies and a lot of supportive perks & benefits .Good work life balance: paid leaves add up to at least 30 days at least per year and mostly importantly 60% time WFH .Rich and exciting development opportunities: For me, I am currently working on global project assignment besides my own role and will be shadowing 1 senior manager in HQ soon. And there r many shadowing, mentorship and care taker project can be applied if u fit the role. Booking does care about employee's career development to keep us. Also I know lots of people relocate to different offices in other countries so lots of great journey to take . My current boss is caring and very smart. Gives me clear instructions, suggestions and roots for me to learn more new professions I am interested in. So cannot complain!
Cons
.Honestly, it's a pity we don't get to travel overseas a lot like we used to be because of the budget control and the bigger economy nowadays. .Aside from global benefits, some local office hav different perks & benefits. I really envy the gym allowance as working out after work is how I unwind and recharge so when can we get those in all offices pls?
3 - 2.08 Nov 2023Senior Technology Product ManagerCurrent Employee, more than 1 yearAmsterdam
Pros
- Great benefits as an employee - fitness, Booking.com properties, etc. - Great office - very good place to work at - International talent - you really get to work with good people from all around the world - DEI is generally good here
Cons
- The employee has no say in their career opportunities - HR truly don't care about employees, which time and time again are treated as checkboxes to be done with - Very (!) Top-Down company. Teams has barely any say in what they will be working on, even if they prove it's good for the business. Any work the team has is dictated from above by 'company priorities' - WLB is a matter of politics. Some employees are working unreasonable hours and others work less than 40 hours a week. You can often see a couple of people in each team who hold the rest of the team on their back while their peers (who understand how the politics works) do the bare minimum - Getting promoted is mainly about politics. It's hard to get seen only by good results
1 - 3.028 Oct 2023Human Resources Specialist (HR Specialist)Former Employee, more than 3 yearsAmsterdam
Pros
Booking.com is made up of a fantastic workforce of talented people from all around the world. You will make friends there, and it's a fantastic place to connect with, learn from, and grow with others. It's also a great place to learn - especially in the early days of your career. You can get a lot of exposure to a variety of projects and there's always something new happening. You WILL grow and you will learn a ton!
Cons
The sheer size of the organization, paired with the very rapid growth makes it a high-risk place for bad work-life balance, high stress, and burn-out is quite common... To make it there, you need to learn to set good boundaries, and be mindful of your own needs and limits. I'd still recommend it as a place to work because the people and learning opportunity are unbelievable. Just be prepared for a lot of intensity, and constant change.
- 5.04 Dec 2023Software EngineerCurrent Employee, more than 1 yearAmsterdam
Pros
1. Exceptional Office Environment 2. The management team is consistently attentive to your concerns, offering proficient support to address both professional and personal matters. 3. Robust Work-From-Home (WFH) Policy 4. Great culture (European work culture) 5. Competitive Compensation and Enviable Perks 6. Good WLB
Cons
Nothing that I can think of
- 3.028 Nov 2023Anonymous EmployeeFormer Employee, more than 1 year
Pros
The perks of working for Booking.com are good and generally the company/management wants what is best for employees
Cons
Unfortunately there is a toxic atmosphere at play within teams, lots of backstabbing, making certain teams not nice places to work. Lots of people just “disappear” and “leave the company with immediate effect”, never to find out what happened to them… which feels a little underhanded and redundancies are being covered up
- 5.019 Nov 2023Customer Service RepresentativeFormer Employee, less than 1 yearBellevue, WA
Pros
This was the best office type job I've had. The job was interesting and speaking to people from all around the world was great. Every day was structured but you still had flexibility in which tasks you'd do that day. Managers were kind and working with people from different countries was great. I felt like I was making a difference in customer's days even from my small role as a customer service rep.
Cons
As part of the customer service job, sometimes customers can be rude. But this is not Booking.com's fault.
- 4.030 Nov 2023Global Communications SpecialistCurrent Employee, more than 5 yearsAmsterdam
Pros
A fun company to work for. The people are great, offices are beautiful and overall there are many pros. It's a nice atmosphere and resources are plenty.
Cons
Salaries are low, especially compared to other tech companies in Amsterdam. There are many manager who are not equipped to manage people.
- 3.030 Nov 2023Software EngineerCurrent EmployeeAmsterdam
Pros
- work life balance - good salary - not too stricted working hours - free lunch - beautiful office
Cons
- not helpful and not friendly colleagues - hard career growth - too many compliances and politic involved
Booking.com Reviews FAQs
Booking.com has an overall rating of 4.2 out of 5, based on over 7,695 reviews left anonymously by employees. 84% of employees would recommend working at Booking.com to a friend and 77% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.
84% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.
