Not what it's cracked up to be... - District Manager ADP Employee Review

1.0
12 Dec 2010
Recommend
CEO approval
Business outlook

Pros

Out of the office a lot. Managers don't breathe down your throat, and you generally get to do your own thing throughout the week. Work-life balance is good--you pretty much put in a 40 hour work week, and often times less. There are few days that I'm not home by 5:30, and my day generally doesn't start until 8:45 or so.

Cons

Incredibly stressful -- I read the reviews of the stress level before I joined this company, and figured things with me would just be different. They haven't been. There is a very strict quota you work on, and the pressure will come in never ending waves if you aren't hitting your number. Customer Service -- The customer service at ADP is terrible. You'll lose many, MANY deals because the customer service or the implementation team will completely mess things up. If you use this as an excuse, your management team will tell you that you just need to sell more to compensate for their mistakes. Growing Industry -- There didn't use to be many players in the payroll world. They're everywhere now. And while ADP offers the greatest technology, companies that are 15 people in employee size don't care about technology -- they care about price, where ADP is usually the most expensive. Bankers/CPAs -- I'm an ADP "Traditional" rep, so I work only with banks. The banks used to do great for ADP; that said, since Wachovia was purchased by Wells Fargo, and since Wells Fargo has their own payroll solution, ADP no longer works with them. Bank of America recently changed the structure of the partnership, and now their bankers get nothing for referring us.... thus, you're pretty much never referred, and the BOA business bankers can't stand seeing us on a weekly basis. What used to be a job of warm referrals is increasingly becoming more and more cold calling Quotas -- Very unrealistic. You tell us 66% of our number should be closed through the referrals given by the banks.... yet you admit the relationships with the banks aren't the greatest right now, but instead of dropping our quota, you raise it.

Explore other reviews about ADP

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

work life balance continued education opportunity

Cons

segmented internal departments some unreasonable client escalations

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

See reviews by: Helpful|Rating|Date|All