What you heard - it's all true - Account Manager ADP Employee Review

3.0
30 May 2019
Recommend
CEO approval
Business outlook

Pros

Hourly pay, fellow associates, dr on staff, cafeteria

Cons

The volume and expectations of work does not match the number of hours in a day. Numbers-oriented - no longer is this a company that cares about exceeding the clients expectations or work-life-balance - work work work, but do it within an eight hour day with NO escalations or issues. Definition of account management has changed from collaborating and working with clients to a call center. Upper management appears to either have NO clue what they are doing to their assocites or they simply do not care

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ADP Response
7y
Thank you for the honest insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review. Your experience and analysis help us to improve our overall processes, we value your opinions, and will share your insights with our leaders, so we can better improve our process.

Explore other reviews about ADP

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Company to work for

Cons

Raises are not very consistent.

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ADP Response
1mo
We are glad that you are enjoying your ADP experience. Thank you for your review.
2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
1w
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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