Best Western Reviews

3.5

56% would recommend to a friend

(2,354 total reviews)

Larry Cuculic

58% approve of CEO

47% positive business outlook

Best Western has an employee rating of 3.5 out of 5 stars, based on 2,354 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
8 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Some nice coworkers, though most of them leave eventually. Employee rates at Best Western hotels (if approved)

Cons

Management in the office is horrifically bad. There is no consistency in what is required from you. Almost everyone is overworked because of the high turnover, and expectation to do whatever is asked of you even if it is not your responsibility. Very cliquey, and management is making it worse by creating rules for only sections of the staff. Seem to believe in negative reinforcement as a rule, which creates a disheartening environment. If you are doing well at your work, you will be expected to do the work of incompetent colleagues, therefore punishing you for being good at your job. Culture of refusing to take the blame on even small mistakes, due to the severe reactions to any mistakes at all.

3.0
11 Jan 2023

Some benefits

Recommend
CEO approval
Business outlook

Pros

Advancement & training International experience Varied role

Cons

Work culture was dated and lots of clicks internally

1.0
2 Mar 2022
Recommend
CEO approval
Business outlook

Pros

I was excited for this job and to gain some more administrative experience. Some colleagues seemed nice (higher up managers) and I was bought lunch on my first day. It seemed like it would be a challenging role and you wouldn't be bored, lots of varying duties.

Cons

I didn't stay at this company for long (worked in the Dublin office). On my first day, I immediately got a bad vibe from a lot of the colleagues there. They seemed to make a lot of sly comments about each other and there seemed to be a lot of negative tension between some people. Not all of them were like this, but it was a weird atmosphere that I picked up on straight away. Also a racist comment was made during my second week, but was played off as if it was okay to say because they were "joking". I was trained in for 3 weeks and was immediately overwhelmed. They bombarded us with information and kept telling us how stressed out we were going to be. After the 3 weeks, I still had absolutely no clue what to do on a daily basis. I've never experienced this in any other company. Also the office in general was dark and was very unwelcoming. The kitchen area was quite small with no windows and I was sat in the back of the office with no natural light at all. That might sound dramatic, but I certainly wouldn't like to spend my days working in an environment like that. Work hours seemed long, a lot of people didn't log off at their scheduled time because they were so busy. The main reason why I felt I had to leave was because of the rules of the office. You weren't allowed to have your phone on your desk or on display at all. Obviously you shouldn't be on your phone while you are working, but you would be reprimanded if it was even visible. Micromanagement isn't even the word, they didn't seem to trust their employees to get work done. You had to close doors a certain way and god forbid if you left so much as a pen in the conference room. It seemed a bit much, and I've worked in larger offices before and after my experience here, and never once have I experienced office rules like this. I felt like I was back in a school classroom and wasn't trusted to act professional or clean up after myself. The VP would visit the office every week I believe, and we were warned about how we should act in front of her. If you weren't dressed perfectly in a suit or skirt or had wrinkles in your shirt, she would call you out on it. One colleague mentioned how she was made to cry because the VP did not approve of her work suit. The office was tiny, maybe 10 people worked there, and there was no face to face with customers etc. so I thought this was a bit extreme. Lastly, the salary was extremely low for the amount of work that the role required. I moved companies and was offered a much higher salary for less work and a much better work environment.

Viewing 1 - 3 of 2,354 Reviews

Glassdoor has 2,681 Best Western reviews submitted anonymously by Best Western employees. Read employee reviews and ratings on Glassdoor to decide if Best Western is right for you.