AnswerNet reviews about "management"

micro management made days horrible

I’m giving this company one star because they constantly cut hours. It doesn’t matter how relaxed the job is if you can’t make the money you were hired for. Training is also poor. You’re thrown into medical and legal calls without proper preparation, and managers rarely have clear answers or protocols. You end up feeling unprofessional and confused when handling serious or specialized calls. Most clients don’t check messages or respond, and you have zero access to their portals, so you’re just taking messages blindly. Callers vent about legal issues, medical problems, and personal crises, and you’re often the “bad guy” delivering policies you weren’t trained on. The job can be entertaining, but the lack of stability ruins it. They keep hiring new people while cutting hours and telling current employees to “be more available,” even when many of us already are. It feels manipulative. We were hired full‑time, but the hours don’t reflect that.

Just be prepared to be put on things you don't always like. There really was not anything I can complain about.

10 minute breaks, mirco management, not enought hours and non sense training

Too much micromanagement / bad benefits

In the first year of the contract, management was not experienced.

Very strict schedule, lack of upward mobility, strict management, a lot of bizarre rules