AnswerNet reviews about "hour"

no cons, love this company!

Low paying work place - no real raise

I’m giving this company one star because they constantly cut hours. It doesn’t matter how relaxed the job is if you can’t make the money you were hired for. Training is also poor. You’re thrown into medical and legal calls without proper preparation, and managers rarely have clear answers or protocols. You end up feeling unprofessional and confused when handling serious or specialized calls. Most clients don’t check messages or respond, and you have zero access to their portals, so you’re just taking messages blindly. Callers vent about legal issues, medical problems, and personal crises, and you’re often the “bad guy” delivering policies you weren’t trained on. The job can be entertaining, but the lack of stability ruins it. They keep hiring new people while cutting hours and telling current employees to “be more available,” even when many of us already are. It feels manipulative. We were hired full‑time, but the hours don’t reflect that.

They increase client prices so much you never get to stay on a Campaign, they don't believe in incentives so despite if it is IB or selling OB you won't make more than your hourly wage, you may get a 25$ gift card to Amazon but that's it. There is no culture here, you work and that's it if your ot 100% efficient you are a problem. We will deduct any second over your lunches and if your the lucky few who get required breaks we deduct that's as well. We will advise you when sick to use your vacation hours. So you are always working when healthy. The higher ups have 0 clue how to run a company and it shows. The long term vets of the company are discouraged and we have an above avg turnover even for telecommunications. If you have mental health issues, if you don't provide a Dr note. Essentially out of luck better dial. Reps are numbers and not people don't you dare have outside issues cause we don't appreciate that heck we don't appreciate you. Want a raise I've had 1 in 3 years. And it was $0.10 sure helps with inflation amiright. If you want to advance I'm the company you better also be able to complete all the management tasks along side spending half of your day dialing even if you are swamped. Do you like stress cause they offer that by the bucket loads. If they offer a managment position DO NOT TAKE IT! stay on the phones! if you are bilingual we will pay you an extra $0.50 when the avg is much higher elsewhere.

10 minute breaks, mirco management, not enought hours and non sense training

You are required to work full time however leads would run out hours before our shift was set to end , my paycheck was short once .

very long hours, a lot of calls

9 hours a day, 12+ accounts to handle calls for. No raises, salary increases, bonuses, or pto. No recognition for going above and beyond. You have to catch up on things in your own time. It's stressful and thankless working there.