Customer Service / Admin Assistant

Company: Albany Supplies
Location: Dublin, Ireland
Work Type: Office Based - Permanent Full Time
Shift: Monday to Friday, 9:00-17:00
Salary: Negotiable on Application

Albany Supplies is looking for an enthusiastic, organised, and customer-focused Customer Service / Admin Assistant to join our growing team.

This is an excellent opportunity for someone who enjoys working in a busy office environment, supporting customers, helping with day-to-day administration, and contributing to the smooth running of our customer service department.

Key Responsibilities

• Answer customer queries by phone, email, and online channels in a professional and timely manner.
• Provide helpful and accurate information about Albany Supplies’ products and services.
• Process customer orders, account updates, new customer signups, and general service requests.
• Support customers with order queries, delivery updates, product availability, and basic after-sales support.
• Maintain accurate customer records and update internal systems as required.
• Assist with general administration duties, including data entry, filing, document preparation, and inbox management.
• Liaise with internal departments to resolve customer queries efficiently.
• Follow up with customers to ensure a high level of satisfaction.
• Support the sales team with customer information, product details, quotations, and general administrative tasks.
• Help maintain a high standard of customer service across all interactions.

Requirements

• Minimum of 2 years’ experience in a customer service, administration, or office support role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Confident dealing with customers by phone and email.
• Good working knowledge of Microsoft Office, including Excel, Word, Outlook, and Teams.
• Experience with CRM or ticketing systems such as HubSpot would be an advantage.
• Ability to work well as part of a team in a busy office environment.
• Positive attitude, willingness to learn, and a proactive approach to problem-solving.

What We Offer

• Permanent full-time office-based role.
• Monday to Friday working hours.
• Opportunity to join a growing Irish business.
• Supportive team environment.
• Varied role with customer service and administration responsibilities.

Job Types: Full-time, Permanent

Pay: €27,000.00-€47,387.62 per year

Benefits:

• Employee assistance program
• Employee discount
• On-site parking

Ability to commute/relocate:

• Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person