The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

The Position

The Network Administrator - Voice oversees the phone system of the corporate and warehouse facilities. This position is responsible for maintaining, supporting, and designing the telecommunications systems and troubleshooting telephony-related network connections, access control, and other telephony-affecting data network systems. The role is responsible for all front-line support incidents and requests from the end users of the phone system and includes the day-to-day management of resources attached to the PBX directly. This is a hybrid-working role with 2-3 days onsite per week required.

Key Responsibilities:

• Administer and support enterprise telecommunications systems including hosted PBX, on-premise PBX, SIP phones, analog voice devices, Valcom paging systems, and related voice infrastructure.
• Install, provision, configure, test, and troubleshoot SIP endpoints, analog devices, paging equipment, and associated telephony hardware.
• Manage day-to-day PBX and hosted voice platform administration including users, extensions, voicemail, call queues, ring groups, auto attendants, DIDs, caller ID, and call routing.
• Monitor voice systems and related services to identify and resolve issues involving call quality, SIP registration, routing, paging, carrier connectivity, endpoint failures, and overall system performance.
• Implement approved configuration changes, firmware updates, and system modifications following established procedures and change-management practices.
• Troubleshoot and coordinate resolution of carrier-side, hosted-platform, and third-party vendor issues by gathering diagnostics, opening support cases, and tracking issues through resolution.
• Maintain accurate documentation for voice systems, configurations, extensions, call flows, paging zones, device inventories, troubleshooting activity, and completed changes.
• Work collaboratively with the VoIP and infrastructure teams to improve operational processes, maintain support documentation, and enhance user experience and system reliability.
• Respond to assigned incidents, requests, and operational tasks in a timely manner to support daily business operations and service-level expectations.

The Ideal Candidate:

• Associate degree, technical certification, military technical training, or equivalent hands-on experience in telecommunications, networking, information systems, or a related technical field. Bachelor’s degree preferred but not required.
• 3+ years of experience supporting enterprise IP telephony, PBX systems, hosted voice systems, SIP phones, or related voice infrastructure.
• Experience administering hosted PBX/UCaaS platforms such as
• Netsapiens/SkySwitch or similar platforms.
• Experience supporting FreePBX/Asterisk environments, including SIP provisioning, trunks, routing, voicemail, queues, and endpoint troubleshooting.
• Experience provisioning and troubleshooting SIP phones such as Grandstream, Yealink, Aastra/Mitel, Polycom, or similar IP endpoints.
• Experience supporting analog voice systems, paging equipment, ATAs, FXO/FXS devices, analog gateways, or related telecommunications hardware.
• Familiarity with Valcom paging systems or similar paging technologies is preferred.
• Working knowledge of IPv4 networking, VLANs, SIP/RTP, QoS, NAT traversal, and Ethernet cabling standards.
• Linux CLI and basic bash scripting experience. preferred.
• Familiarity with Cisco routing and switching environments, preferred.
• Experience supporting distributed enterprise, warehouse, or retail environments is a plus.
• Ability to lift up to 50 lbs. and work in office, warehouse, and elevated technical environments as needed.
• Ability to travel locally to support telecommunications equipment and facilities when required.

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• IP Telephony: 2 years (Required)

Ability to Commute:

• Black Mountain, NC 28711 (Required)

Work Location: In person