As part of the Product Team dedicated to Engineering Platform, the Technical Writer will:
Translate intricate technical ideas into clear, concise, and actionable content for diverse audiences, including developers, operations teams, and business partners.
Develop and maintain documentation assets such as platform user guides, API references, onboarding materials, governance standards, and procedures.
Collaborate closely with product owners, engineers, and governance teams to ensure documentation reflects current architecture, policies, and compliance requirements.
Champion consistency and accessibility in technical communication, aligning with Bank of Ireland's standards and regulatory obligations.
Support platform adoption and self-service by creating content that empowers teams to use tools like CI/CD pipelines, Microsoft Dev Boxes, Intune, and Entra under EUC governance.
This role is crucial for driving transparency, reducing friction in platform usage, and ensuring that engineering teams can deliver securely and efficiently within the Bank's governance framework.
Create and maintain accurate, up?'to?'date platform documentation across guides, onboarding, APIs, and governance.
Define a scalable documentation framework with consistent templates, style guides, and content standards.
Work with Product, Engineering, and Governance teams to translate technical details into clear content.
Develop onboarding and training materials and support internal communication of platform capabilities.
Use feedback and industry best practices to continually enhance documentation quality and usability.
Strong understanding of technical?'writing methodologies, with proven experience in software or cloud engineering environments.
Skilled in conveying complex technical concepts clearly for both technical and non?'technical audiences.
Proficient with documentation tools such as Confluence, Markdown, Wikis, SharePoint, and Git?'based workflows.
Experience with any of the following will help you to stand out but is not necessary in order to apply for this role;
Crafting and maintaining software documentation using a docs-as-code approach would be an advantage
Technical knowledge on GIT practices and scripting languages is a plus.
Familiarity with DevOps practices and automated delivery workflows.
Experience in financial services or regulated environments.
3rd level degree in a similar field
Our IT Engineering & Delivery teams are responsible for designing, building, testing and delivering the technology that powers Bank of Ireland. Our teams, based out of Dublin, Ireland and Belfast, and Bristol, UK enable the bank's digital transformation by modernising platforms, enhancing system resilience and accelerating software delivery.
Bank of Ireland is undergoing a transformation in how it delivers digital services. As part of this journey, the DevOps Centre of Excellence is rolling out a modern engineering platform across the Group. This platform will be led as a product within a scaled agile organisation, spanning platform engineering through to operations.
The Technical Writer plays a critical role in enabling clarity, consistency, and adoption of the Engineering Platform across Bank of Ireland. This role is responsible for creating high-quality, user-focused documentation that supports developers, engineers, and partners in demonstrating platform capabilities optimally and securely.
This is a hybrid role, based primarily in Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
At the heart of our purpose is our commitment to Inclusion & Diversity:
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce, this is supported by the development of our Employee Support Networks.
We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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