Avantor is looking for a n Electrical Field Service Engi neer ( f/m/d) to provide technical support on laboratory equipment including installation, preventative maintenance , repair a nd validation in a timely and efficient manner to our pharma customers based in Leinster ( Ireland ).

This role will be a full-time , field-based position with regular travel to the customer sites. Next to an attractive salary, we offer a performance-based bonus plan, 25 days holiday, a company car & fuel card, as well as a company pension scheme. Interested? - Let’s talk!

Working hours: Monday-Friday with daily hours being dependent on customer site location and workload (37,5 working hours/week in total)

The team

You will be part of the advanced engineering team currently consisting of 13 dedicated Associates. As a member of this team, you will join us in helping our customers maintain critical laboratory equipment in the best condition and thus accelerate scientific progress and discoveries.

What we’re looking for

• Education: Minimum of ONC or HNC level or above in Electronics , Mechatronics or another relevant technical discipline or equivalent

• Experience: Minimum of 2- 3 years’ experience repairing industrial electronic equipment

• Preferred Qualifications:

• Accredited calibration experience highly desirable

• Demonstrate a strong background working in a field service or technical support role gained within a high value electrical capital equipment environment

• Experience in a wide range of electrical and electronic sectors including pharmaceutical, medical and laboratory autoclaves, sterilisation systems, washer disinfectors, incubators and a range of laboratory equipment . However, we also consider candidates coming from other industries if they are open to be trained and bring solid electronics maintenance experience

• Excellent communication and customer facing skills are a must

• Interacts well with all associates, management, clients and suppliers

• Flexibility regarding movement to different client sites

• Technical w riting s k ills

• Knowledge in electronic measurement, science and statistics

• IT Literate – competent with MS Office Suite, Lotus Notes, SAP C4C

• Full clean driving licence
  

How you will thrive and create an impact

• Proactively manage customer relations with emphasis on communication with customers and ensuring customer satisfaction

• You are r esponsible for the smooth delivery of the technical service product portfolio to the assigned customer base

• Cross train all other members of the team in specific area of expertise

• Deliver efficient after sales service to ensure consistent customer satisfaction

• Respond in a timely and efficient manner to technical enquiries and resolves technical problems to the satisfaction of the customer

• Consistently generate leads for sales and service revenue when out in the field

• Proactively work with Service Manager with regard to any issues observed in the field

• Able to investigate and identify faults and find solutions

• In conjunction with Department Manager set your own goals and take ownership

#LI-REMOTE