User operations analyst Interview Questions

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Meta
User Operations Analyst was asked...20 March 2012

What is the process you would go about in spotting a fake profile

2 Answers

I would fire Josh.

I would first look at the profile picture and then try to see if it is a famous celebrity or some photo they stole from online. then i would check out their friends and profile and see if their friends and connections add up. Less

Microsoft

What is your favourite piece of technology

3 Answers

Networking

Iphone

Raspberry Pi

Coolblue

How old are you?

3 Answers

Are you serious about this? They asked "how old are you" and you call this "illegal question"? I'm so confused right now... Less

Yeah it's illegal in English speaking countries. The Netherlands doesn't really have laws, especially ones that protect employees and private citizens from corporations. Less

Are you supposed to be asking illegal interview questions?

Booking.com

Build a dropdown menú with CSS

3 Answers

That is not a UX designer position. Unreal.

Agree..

I didn't knew how to do it

Google

If you had two products and had to ask one question of users to determine which they preferred more, what would you ask?

3 Answers

This feels like a somewhat academic question. I'm actually surprised to hear they asked it. 1. I’d need to know what the product is, and what kind of a construct we’re most concerned with: ease-of-use, learnability, satisfaction over time, etc. If it’s truly just generic user preference, I would literally just ask: “Do you have a preference for either of these products? Tell me what you think.” In real life as a user researcher, I would want to know why we are asking users which they prefer more in the first place. Often this request is just a code-phrase for “we have two competing UXs and can’t decide which to ship within our team, so let's let our customers decide for us”. In that case, your job as a researcher isn’t to just go ask customers for a preference statement — customers can't make the choice for you. So your job is to articulate the goals/values/needs/tasks of your audience (and what success looks like for your product). Then, if you can’t A/B test, you qualitatively evaluate your UXs against those goals/values/needs and decide which is best. Customer preference should be part of that decision — but it’s certainly not the sole determinant. Less

My 2-cents: This seems like a question that's actually attempting to figure out if you spend too much time over-thinking and over-analyzing things. If you can only ask one question to see which of two products users prefer more, ask them this: "Which of these two products do you prefer?" You're not being asked to determine "why" they like one over the other (although this information can be helpful depending on the scope of the project as a whole. But seriously, don't over think this one! Less

Answer: I would use Sauro and Dumas "Single Ease Question" (SEQ) - "Overall, this task was ... easy ... hard" (5-pt Likert scale). It has the psychometric qualities of a more robust questionnaire but is only one question. Less

Meta

What would do with a Facebook user who was having trouble with their account?

3 Answers

Investigate about the problem being faced by the user and provide/assist in providing the best feasible solution. Less

ask them whts d prob and then give ur suggestion on that..

Was mostly just like some kind of customer service case interview. They're looking to see how you would problem-solve in a dynamic setting, given the possibility of interacting with these real people/users. Less

Meta

Do you think that Facebook should be available to China?

1 Answers

No. Since they already have their version of Facebook for a long time. Introducing Facebook to China would not be successful. Less

Meta

If you were an animal what kind would you be and why?

1 Answers

I said a Galapagos penguin because I think they're funny but hate snow.

Meta

How would you identify fake profiles?

2 Answers

The key in generic questions like this, is to make sure to cover the fundamentals. There's usually a back-and-forth with the interviewer. Might be worth doing a mock interview with one of the Facebook User Operations Analyst experts on Prepfully? Really helps to get some real-world practice and guidance. prepfully.com/practice-interviews Less

On a small scale, take profiles users report as fake and see if there is an existing page to see if one is more developed than the other, like more friends in general, more friends who have mutual friends with each other, pictures posted and their dates to see if all pictures were posted at the same time, photo search to see if photos were stolen, creation date to see which is newer. On a large scale, put in a system to flag profiles that display the activity above. Less

Euclid

The design exercise is more like a design project. while they keep telling you not to spend more than 8 hours on it, they evaluate it like you should have spent 40 hours on it. While I sat through the 3rd interview all I could think about was them saying the week before "don't spend too much time on this because we will know if it looks like you spent more than 8 hours". They end the second interview with you leading a brainstorming session about the design exercise, which is a ping pong "hookup" app for internal office team ("think Grindr for office ping pong play" - that's how it was put in context to me. wow now that's appropriate content for an interview....) I was a definite finalist, and as usual it probably came down to splitting hairs at the end to decide on the candidate, but their process was not what I expected. I can understand pivotal meeting me and using the time to discuss the hand off of the style guide to the new in house designer and exit strategy details but this was like no other process I have ever experienced in 15 years of designing user experiences. Had I known Pivotal would be conducting all the interviewing I would not have perused this role. I wanted to work for Euclid, not Pivotal. The process of Pivotal running the entire interview process makes you feel detached from the actual team you will be working with allowing a third party that will be completely removed from any consequences of their decision not to mention its in their best interest to keep the process going as long as they can. Also, any issues that come up after a designer is hired, Pivotal will be called in once again to "fix" or assist in getting things "back on track". This was just too full of conflicts of interest for it to be objective let alone fair. I had a fair amount of respect for Pivotal Labs prior to this experience but after seeing the quality of some of their consultants I would look to another consulting firm if I needed outside UX consulting. Their questions sometimes lacked logic and completely contradicted the parameters they had set forth for the exercise a mere 4 days earlier. One examples what during Int#2 after i had brainstormed about the process of the app and how i would go about it, they then said ok, don't complicate this, keep this simple, your on the right track. Then during Int#3, they start critiquing it because it does not have enough features and too simple!?!? Or "seems like you could have added some more ways of communication to potential ping pong players...." I was like uhhh well ...sure i could have but just last week you said not to do that". I think a decision had been made before I even went into interview 3. They critique was so scattered and subjective.the ultimate contradiction "Do that. Don't do that". My solution was solid and provided much more non-intrusive communication between ping pong players at work. Never mind the fact that your at work, should you really be playing ping pong? It seemed like whatever i did I wasn't going to win the "Pivots" over and that's sad because the actual team I would be working with I liked a lot and had very good connections and face time whit them as limited as that was during this process.

2 Answers

There is no correct answer where the objective is vague, changes at their desire and the judges have it in their best interest for you to fail. Less

I think what they were trying to grasp is how well you handled shifting goal posts. Less

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