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21,564 technology support interview questions shared by candidates

You get an hour to prepare for a case study - and delivering your ideas on a white board. After the hour is up - you present your case to a manager. The case study was not "difficult" but rather lengthy. I did not have enough time to finish everything I would have liked to. Be prepared to get your most valid points out before diving into the details - and read the entire case study before starting. Some important information lies at the end of the case study document.
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Associate Technology L1

Interviewed at Publicis Sapient

3.4★
26 Sept 2012

You get an hour to prepare for a case study - and delivering your ideas on a white board. After the hour is up - you present your case to a manager. The case study was not "difficult" but rather lengthy. I did not have enough time to finish everything I would have liked to. Be prepared to get your most valid points out before diving into the details - and read the entire case study before starting. Some important information lies at the end of the case study document.

What is a VLAN and why is it used, what are the advantages and challenges. What is STP. Describe a time where you helped a peer who was struggling, what did you do to help and what was the outcome. What are some Linux Directories and their uses. Describe everything you know about the DHCP process. Group Policy fails on a client, how would you troubleshoot this. Describe your most technically challenging issue and how you solved it. What is the difference between a switch and a router. Name some TCP and UDP ports/uses. What is the OSI model and why is it used.
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IT Support Engineer

Interviewed at Amazon

3.5★
6 Feb 2018

What is a VLAN and why is it used, what are the advantages and challenges. What is STP. Describe a time where you helped a peer who was struggling, what did you do to help and what was the outcome. What are some Linux Directories and their uses. Describe everything you know about the DHCP process. Group Policy fails on a client, how would you troubleshoot this. Describe your most technically challenging issue and how you solved it. What is the difference between a switch and a router. Name some TCP and UDP ports/uses. What is the OSI model and why is it used.

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