Senior Technical Support Interview Questions
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Senior Technical Support interview questions shared by candidates
Why are manhole covers round
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They're round because, given that they have bevelled edges, that shape makes it impossible to drop the cover down the hole. Less
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There is no right or wrong answer here. The hiring manager is trying to understand the thought process you go through to answer a question. Less
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They are round because the shaft that you descend into, after removing the manhole cover, is round. Less
They asked a lot of questions about patterns and math questions. You are not allowed to use a calculator and only have a few seconds for each question if you want to attempt to pass all 50.
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Answered as quickly as I could but was unable to complete all 50 questions.
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If you need help passing the CCAT (hardest part of the process in my opinon) I passed it by studying ruthlessly. I found this site that has the same CCAT as crossovers and just took that a bunch of times. crossoverccat[DOT]com I recommend this for anyone that has the proctored CCAT coming up. The salary is $15 / hr which is really good in my country. 40 hours a week min/max. Less
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I used the same site as the guy above me crossoverccat it helped immensly, im pretty sure its considered cheating but whatever the questions dont have any real life work impact anyway Less
Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do?
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I would surmise that there is no OS on the system or a hard drive or video card malfunction. I'd reboot the computer and go into BIOS setup. There I would make sure that the harddrives are found and the video card is functional. In most BIOS', the host OS is listed. If all are fine and dandy. Then I would see if there was an onboard vga port I could change the monitor and check that. Less
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Just to add to what Tariq said. To bypass a lot of needless troubleshooting I would check to see if there is a USB flash drive plugged into the computer. If Yes remove and restart! If no see above. Less
imitation of speach
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imitate
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Very limited English language of the interviewer. Test task, which they send to you via email is very easy - no need to worry, you can easily complete both parts. Even if you perfectly do all tasks chances are low, because not possible to understand whom they need Less
Common javascript question: Difference between === and == when evaluating conditional statements.
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There's quite an extended back and forth in actual interviews for questions like this, so nothing quite like real practice. The Prepfully ServiceNow Senior Technical Support Engineer experts have actually worked in this role, so they're able to do an honest-to-God accurate mock, which really puts you through the paces. prepfully.com/practice-interviews Less
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== checks for value while === checks for variable type and value
A customer powers on their computer. The fans spin for a brief moment, then it shuts off. What steps would you take to solve this issue?
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Give a step by step thought process on how you would troubleshoot the problem. They're not looking for a specific answer, just to understand the way that you think. Less
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Interviewed 6 FAANG employees and got this: bit.ly/faang100
Why are manhole covers round?
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So they don't fall in on themselves.
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Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Enterprise Technical Support Senior Analyst experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews Less
best dell laptop u have used . What to do if laptop does not boot
2 Answers↳
Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Enterprise Technical Support Senior Analyst experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews Less
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inspiron 15 r , run the in built hardware test