Technical Support Engineer Interview Questions
In an interview for a technical support engineer, it is likely that you will face technical questions, troubleshooting hypotheticals and questions that assess your customer service skills. Interviewers want to know if you can proficiently solve computer problems, have a working knowledge of relevant technology and be successful when assisting customers with computer problems.
Top Technical Support Engineer Questions & How to Answer
Here are three top technical support engineer interview questions and tips on how to answer them:
Question No. 1: What do you expect to be doing in a technical support engineer role?
How to answer: This question helps the interviewer confirm that you understand the job duties, which have technical and customer service components. Look at the job posting details so that your answer is specific to the company for which you are interviewing.
Question No. 2: What is the difference between SKD and API?
How to answer: Interviewers frequently ask technical questions like this one. They are gauging your knowledge of the essential programs and processes you will be using in your role as a technical support engineer. Your interviewer wants to know that you have the required knowledge base. Be clear and concise when answering technical or problem-solving questions.
Question No. 3: What do you do when interacting with an unhappy or difficult client?
How to answer: Your answer to this question offers you the chance to demonstrate your customer service skills. Talk about how you react in challenging situations. Bring up a successful example from a previous job if you have one. Make sure you demonstrate that you enjoy working with customers.
I have reviewed your resume but would like to ask you to begin by giving me an overview of your education as they relate to this position and why you are interested in this position. Please elaborate on your project listed on your resume. What were your major responsibilities in that ? Did you made the project? If yes then tell what you have done in the project ?
6 Answers↳
Greetings for the day, My first job roll in Wipro BPO was to answer customer queries in regards to medical insurance claims and also describe the benefits and eligibility of the health insurance as per the policies the customer is entitled to. My second job involved detection of credit card frauds. Once I find an on going fraudulent activity on a customer's credit card, my responsibility was to cancel and reissue a new card. Next, in Teleminds and Clarus, my job description was to troubleshoot internet and phone issues. Added to troubleshooting, I also helped the new customers set up there phone and internet. Customers in these two organisations were located in Australia. Other than troubleshooting, I also took care of the billing queries and also the logistics requirements of the necessary hardwares required to set up the internet. Lastly, in my present organization Commscope, my work is to take care of the issues raised by the customer via tickets and also answer chats and calls. The prime work is to ensure the licensing on the physical and virtual controllers, switches and access points. Secondary to this, I also need to work on the logistics of any hardware, that needs to be replaced, to keep the internet services uninterrupted for home and business customers. Less
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my self i had made project on microcontroller based 8-device controller
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It's a large company in Bangalore City I have great opportunity to show my skills regarding their job position Less
Tell about yourself
11 Answers↳
Kk
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Khanlar,Azerbaijan, Engineering having more 30 years experience in the sea and the construction of new vessels Less
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I am Kayode Akintayo from Nigeria with higher national diploma in Electrical engineering with more ten years experience in computer systems Less
You work on 60th floor of 100 story building. You walk into your office and find a bomb sitting on your desk. It reads 90 seconds and is counting down. What do you do?
5 Answers↳
I would keep calm because it is obviously a fake bomb. Bombs with big countdown displays only happen in the movies. Less
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Pull the nearest fire alarm to get people out of the building as quickly as possible, then get the bomb to a corner and place myself on the opposite side of the floor (or inside a fire escape, which is thicker than drywall) Less
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I will go the top of the building (roof) , which might take maybe 60 seconds (assuming the lift is not too slow), and when 6 seconds are remaining, I will throw it diagonally away (as high as I can and as far from the building as I can) so that it explodes Mid air which significantly reduces the probability of any kind of damage or loss. Less
What is Firewall, DNS, DHCP etc
5 Answers↳
I have answered fine, now I got call for 2nd round interview.
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What are the things asked in written test
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It's a network security which prevents the user and system from connecting to unknown Internet Location. Less
A race track is 2 miles long. You travel the first mile at an average speed of 30 mph. How fast must you travel the second mile to have a total average speed of 60 mph?
4 Answers↳
Not possible.
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Here's the problem with your answer, Mariano: You traveled 2 miles in 2 min and 40 seconds. That is not 60 mph, but rather 45 mph. Remember that it is a 2 mile racetrack. 2 miles must be completed in 2 minutes in order to average 60 mph. Less
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This is possible: if you first mile have speed=30m/h , then second mile you must have a speed=90m/h and then you have a average speed of 60 m/h. The time what will use don't metter but in this case you used : 1 m , 30m/60 m = 0,5m/minut --> t= 2 minuts 1 m , 90m/60*60 = 0,025 m/second --> t= 40 sg Total time = 2,40 minuts katapalo@hotmail.com Less
Whats your expectation?
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Improving skills
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Better performance
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I like to work in a challenging and engaging work environment with good staff welfare and renumeration package. Less
On a revenue loss of a client
4 Answers↳
Direct communication with land lord,requesting correction of conditions and compensation for loss of revenue Less
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If we cannot solve the problem there mist be an alternative way to handle the problem Less
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we gives sugestoin,he will solve the problem
Why are manhole covers round
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They're round because, given that they have bevelled edges, that shape makes it impossible to drop the cover down the hole. Less
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There is no right or wrong answer here. The hiring manager is trying to understand the thought process you go through to answer a question. Less
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They are round because the shaft that you descend into, after removing the manhole cover, is round. Less
They will ask you to explain how to put together a PC, and what you know about DNS and basic webhosting. They just want to see if you can do the very basics.
4 Answers↳
I did not know of DNS or webhosting, but explained in great detail how to build a computer.That was enough to pass me. The interview is very fast, and more about if you will be good at speaking to people. Less
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You mentioned training is poorer that means you're already started working and this is a late interview post on here? Less
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Yes training is poor, and I worked a few weeks before posting this.
