surprise blind test on troubleshooting a random problem on a laptop
Second Line Support Engineer Interview Questions
38 second line support engineer interview questions shared by candidates
Generic questions as you'd find in most places + technical questions
I was asked if knew what a computer was.
What is the roll of DHCP
tell us about your IT backround? will you be interested with another positions like exchange, AD or FnP server engineering?
It wassn't an interview it was an informal chat.
Covered off previous experience in a 2nd line support role, basic 1st, 2nd and the odd 3rd line support questions to probe knowledge.
Q: Where do you see yourself in 5 years
First a technical written test with questions like what is DHCP, what do you take into consideration when changing the domain administrator password. Pick a broadcast address.. and so on.
Example question: How do you deal with an irate customer?
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