I applied through an employee referral. The process took 2 weeks. I interviewed at Zendesk (San Francisco, CA) in Nov 2014
Interview
The process was fast and super helpful. Once the recruiter got my resume, she called me back the next day. After my 15 minute phone screen, she immediately asked if I could meet with the Hiring Manager THAT DAY. I met with him for a 30 minutes chat. After that was an in-person interview. I met with 4 people that day: VP of Services, Director of Success, Hiring Manager, & another Engagement Manager. After that interview it took about 2 weeks to get an offer letter and then another week of negotiation.
Interview questions [1]
Question 1
- Describe an example of good customer service and another example of bad customer service.
- Describe a time when you had a project go wrong and you needed to deal with it.
I applied online. The process took 2 weeks. I interviewed at Zendesk (Melbourne)
Interview
First I had an interview with HR out of Australia by video call that took about one hour and then with Senior Engagement Manager in Melbourne by video call that took about 45 minutes.
Interview questions [1]
Question 1
How could you manage the challenges in negotiation with the clients?
I applied through an employee referral. The process took 4 weeks. I interviewed at Zendesk (San Francisco, CA) in Aug 2017
Interview
Having not interviewed formally for several years, I was pleasantly surprise at the speed and efficiency of the interview process. Very thorough, got a good feel for the company and the people and it was a positive experience. From the screening interview to the panel interview, everyone I met was really helpful, interesting and responsive to any follow up questions that I had.
