I applied online. I interviewed at USAA (San Antonio, TX) in Oct 2022
Interview
3 stage, tele interviews. You need to pass one to move to the other. They ask a lot of deep questions you don’t expect that relate to your personal core values.
Interview questions [1]
Question 1
Most questions were about customer service, but the delve into honesty and integrity, as well as your feelings on military roles.
Recruiter contact by e-mail followed by extensive and detailed on-line timed skills testing. Bilingual language proficiency required for this particular job posting. Prior contact center experience preferred. Remote process due to Covid-19.
Interview questions [1]
Question 1
Describe how you would interact with customers in different circumstances.
