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      USAA

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      Customer Service Representative Interview

      27 Jun 2016
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at USAA (Tampa, FL) in Jun 2016

      Interview

      I applied online and did the assessment. The very next day I had an email inviting me for a phone interview. I prepared for the phone interview, and then about two hours before my interview I received an interview saying a different date and time. I emailed the recruiter back and asked if it was switched. She stated that it has. Well, I went about my day. I looked at my phone and seen that I had a missed call. It was a different recruiter on my voicemail saying that she will give me a few minutes to call her back before she moves on. Well, that was over an hour later that I got the message. I still called her back and told her that I received an email about the time change. She was unaware. I told her I would forward her the email but she said it was fine and that we would do the interview on the day and time that the email said. Well, the day came and my phone interview was at 230pm. I waited until 330pm and STILL NO CALL! I was upset because I was looking forward to the opportunity. I do not think that it is right that they did not call because I based my entire day around this (i have 3 kids whom I needed to get care for during the interview time to make sure it was quiet) and it is rather unprofessional not to do what you say you are going to do. I emailed the recruiter and asked if there was miscommunication between the other recruiters and no response. I emailed again asking if there was a way that we would reschedule since nobody called me and NO RESPONSE. Very rude and unprofessional. I would put the names on here but I am not going to stoop down to their levels.

      Interview questions [1]

      Question 1

      The did not even do a phone interview because they never called.
      Answer question
      2

      Other Customer Service Representative interview reviews for USAA

      Customer Service Representative (CSR) Interview

      1 Oct 2025
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Interview questions [1]

      Question 1

      Situation questions using star method
      Answer question

      Customer Service Representative Interview

      9 Jul 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at USAA

      Interview

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Interview questions [1]

      Question 1

      Why do you want to work for USAA?
      Answer question
      1

      Customer Service Representative Interview

      28 Apr 2025
      Anonymous interview candidate
      San Antonio, TX
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Interview questions [1]

      Question 1

      Who was your favorite employer and why
      Answer question

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