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      Southwest Airlines

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      Operations Agent Interview

      12 Jul 2015
      Anonymous employee
      Accepted offer
      Positive experience

      Other Operations Agent interview reviews for Southwest Airlines

      Operation Agent Interview

      10 Apr 2026
      Anonymous employee
      Dallas, TX
      Accepted offer
      Average interview

      Application

      I applied online. I interviewed at Southwest Airlines in Jun 2015

      Interview

      Applied online, had phone interview 3 weeks later. F2F two weeks later. Following week lives can and drug screen. It's been 4 weeks still waiting. Very hopeful. Looks like great company.

      Interview questions [1]

      Question 1

      Why Southwest?
      Answer question
      Positive experience
      Easy interview

      Application

      I interviewed at Southwest Airlines (Dallas, TX)

      Interview

      The initial interview was virtual. It didn’t last past 30 minutes, the interviewer was very descriptive on what the position responsibilities are and the requirements to meet goals set and after my questions the interviewer ended the virtual interview and from there I received an offer

      Operations Agent Interview

      10 Aug 2022
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Southwest Airlines (Phoenix, AZ) in Jul 2022

      Interview

      Had a phone interview. Was invited to a in person interview. Recruiter was nice and encouraging. Station employee (not managment) that was also interviewing was cold and gave the impression that I could not do the job due to weight & age.

      Interview questions [1]

      Question 1

      Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
      Answer question

      Operations Agent Interview

      4 Jul 2023
      Anonymous interview candidate
      Las Vegas, NV
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in Jul 2022

      Interview

      There is a total of 3 interviews. 1 phone screening, 1 more phone interview and one final virtual interview. I decided not to go for the final interview but the first two rounds were great. They use the STAR method and make you feel comfortable.

      Interview questions [1]

      Question 1

      Name a time when you delivered excellent customer service?
      Answer question