Southwest Airlines Reviews

Updated 21 Jun 2021

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Found 2,475 of over 3 k reviews

4.4
88%
Recommend to a Friend
96%
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
1,688 Ratings
Pros
  • "great benefits and competitive pay(in 258 reviews)

  • "Perks- 401k match, Employee Stock Purchase Plan, Flight benefits(in 191 reviews)

  • Cons
  • "Mandatory overtime, working in inclement weather(in 97 reviews)

  • "you start at low pay but with time you can make some bank(in 59 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 5 years
      Featured Review

      Customer Service Supervisor

      18 Dec 2020 - Customer Service Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits, Great Culture, Great CEO

      Cons

      Long Hours, work holidays, pay

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      1 person found this review helpful
    2. 2.0
      Former Employee, more than 1 year

      Great job for people who don't like to ever have a normal schedule or routine

      8 Jun 2021 - Ramp Supervisor in Milwaukee, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great 401k flight benefits health insurance.

      Cons

      No work life balance. Good luck being able to use your flight benefits since you will never be able to take any time off. Expectations of a shift were 4pm until 1230am (if all the flights landed on time) and then be back to work for your next "shift" from 330am until 130pm. Then next month it's a different schedule, and then next month it's another different schedule and so on and so on.. I did that for 15 months and switching from 1st to 2nd to 3rd shift all the time completly burned me out.

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    3. 5.0
      Former Employee, more than 10 years

      Good pay, great place to work, rewarding job!

      15 Jun 2021 - Center Operations Associate in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, free airlines travel, good pay, outstanding company culture, no layoffs ever. The best 401k plan and profit sharing plan in the travel industry, if not the entire country. Numerous opportunities for advancement and the training is excellent. No one ever says that's not my job at Southwest. We all pitch in to get the job done asap in order to better serve our customers. This unselfish behavior promotes a quality of teamwork and unity that you will not find at any other company.

      Cons

      No cons to report for this job!

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    4. 5.0
      Former Employee, more than 1 year

      Great Place To Work

      3 Jun 2021 - Data Analyst in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people, 401k is among the best you could find, good healthcare benefits, and free flights. The management also knows what they are doing. It's nice to be a part of company that is in good hands.

      Cons

      Pay is a bit lower than the the typical market value for any given position. This is typically due to Southwest providing really good benefits, and they believe in keeping overhead costs low as a business strategy. Location of work is not the best either, with their corporate headquarters being in a shady area of Dallas.

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    5. 5.0
      Current Employee, more than 5 years

      LUV it here!

      18 Jun 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Honestly, everything about this company is great. They take care of their employees

      Cons

      For individual offices within the company, politics are everywhere in the corporate world. Even at an amazing place like SWA

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    6. 5.0
      Former Employee

      Great company

      21 Jun 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great bennies, fun job, fun employees

      Cons

      Away from home a lot, of course

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    7. 2.0
      Former Employee, more than 1 year

      Not worth the sacrifice

      19 Jun 2021 - Customer Service Representative (CSR) in Oklahoma City, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay was good. Benefits good. Not cool getting kicked off a flight for a ticketed passenger but sometimes you don’t.

      Cons

      They don’t protect their employees. Humans are rude cruel people and Southwest values the customers over ensuring employees are treated with dignity and respect. Ambulances and first responders constantly called due to employees being under too much stress resulting in medical emergencies. Everyone is on FMLA due to detrimental effects of abuse and stress on the human body.

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    8. 5.0
      Current Employee, more than 5 years

      Strong company culture

      19 Jun 2021 - Go-to-Market Strategy in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people and culture are amazing! The work is also very meaningful

      Cons

      There are very few cons, but lower pay would be one.

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    9. 5.0
      Current Employee

      Great place to work

      20 Jun 2021 - Senior Manager in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People, fun LUVing Culture, and a great Team

      Cons

      Training is specific to the airline industry

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    10. 5.0
      Former Employee, more than 5 years

      Great start

      18 Jun 2021 - Ramp Agent in Milwaukee, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits and work environment are amazing

      Cons

      Hours early in a career can be rough same with pay.

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    Viewing 1 - 10 of 2,475 Reviews

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