Southwest Airlines Reviews | Glassdoor.ie

Southwest Airlines Reviews

Updated 13 Nov 2019

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4.3
84%
Recommend to a Friend
91%
Approve of CEO
Southwest Airlines CEO Gary C. Kelly
Gary C. Kelly
1,269 Ratings
Pros
  • "Great company culture with great benefits(in 210 reviews)

  • "Flight Benefits & other travel benefits -- it's such an awesome perk to be able to jump on a plane anytime I need without too much hassle(in 165 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "Love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines part-time for more than a year

    Pros

    great benefits! Flights, medical, profit sharing and employee matching!

    Cons

    Irregular Operations but this is just the airline industry!

    Southwest Airlines2019-11-10
  2. "5 star"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ramp Agent 

    I worked at Southwest Airlines full-time

    Pros

    great company to work for

    Cons

    Not applicable, company is great to work for

    Southwest Airlines2019-11-13
  3. Helpful (1)

    "Good benefits overall good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Southwest Airlines part-time for more than 10 years

    Pros

    Good ideas for culture. Not implemented of felt in this department.

    Cons

    Micromanaged beyond what’s acceptable anywhere else. When the company wants to save money they go to this department first. If there were a second floor people might start jumping off soon.

    Advice to Management

    CEO is money hungry & cares increasingly less about employees & more about share holders & statistics than the employee experience which caries over directly to the customer experience. It’s sad that this department is treated like a stinky armpit of the company. Treated like a joke by all other departments. It’s why they can’t keep quality people even though the benefits are good. The building even... looks like a prison with high skinny windows & barb wire fencing & guard gate. It’s sad to see the department go downhill & receive less & less respect & pushing employees to the point of mental exhaustion & unsustainable expectations. People are NOT numbers on a paper. We sure miss Herb. RIP.

    Show More
    Southwest Airlines2019-11-06
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 5 years

    Pros

    Wonderful benefits. Fun and friendly atmosphere. People work hard and also get balance in their lives

    Cons

    Sometimes good business decisions don’t get made because of “feelings” and politics

    Southwest Airlines2019-11-09
  5. "Great Company, Awesome Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than a year

    Pros

    I loved the company culture.

    Cons

    Mandatory overtime, and undisclosed Union fees.

    Advice to Management

    Please increase the base pay to assist with covering mandatory union fees.

    Southwest Airlines2019-11-06
  6. "Fantastic job, not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 10 years

    Pros

    Schedule is ultra flexible. Work as much or little as you like, which of course becomes easier with more seniority. You can make a surprisingly decent living. Lots of free time. You don't bring work home with you. For the most part co workers are fun. They try very hard to keep the culture fun and positive. You are encouraged to be yourself.

    Cons

    Impossible to keep a normal sleep schedule. Hard to eat healthy. Definitely a "make it work" environment. For a job where you are around people all the time, it can be lonely. Lifestyle is stressful on relationships and can get old after a while.

    Advice to Management

    Keep us productive and efficient

    Southwest Airlines2019-11-02
  7. "great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Flight Attendant 
    Recommends

    I have been working at Southwest Airlines full-time

    Pros

    Rotating reserve , no minimums or maximums

    Cons

    too much ground time .

    Southwest Airlines2019-10-30
  8. "Best company Ever to work for.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Southwest Airlines full-time for more than 8 years

    Pros

    Management and employees uplift each other

    Cons

    None none none none none

    Advice to Management

    Stop micromanaging this location only ever center different

    Southwest Airlines2019-10-29
  9. "Best Culture!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at Southwest Airlines full-time

    Pros

    Educational, fun, free flights, nice mentors

    Cons

    At the moment I see no cons

    Southwest Airlines2019-10-27
  10. Helpful (2)

    "LUV Southwest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Intern in Dallas, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Southwest Airlines full-time for less than a year

    Pros

    Some of the best benefits in the industry.

    Cons

    Focused too much on the bottom line lately

    Advice to Management

    Focus more on customer experience and less on profits and costs.

    Southwest Airlines2019-10-18
Found 1808 reviews