I applied online. The process took 2 months. I interviewed at Southwest Airlines (San Antonio, TX) in Sept 2016
Interview
The only thing I had "difficulty" with was listing the correct dates on my 10 year prior work history. Someone called me several times trying to figure out the correct dates which put me in jeopardy of getting the job I was scared, but I got it. What I did not know was that they can only "look into" the jobs you list so don't worry about listing all of them if you're someone like me who has had numerous jobs.
Phone interview with recruiter.
In person interview in San Antonio at the call center.
Interview questions [1]
Question 1
Why Southwest?
Name a time when you dealt with an angry customer.
...when you didn't agree with a coworker.
I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Birmingham, AL) in Feb 2026
Interview
The interview process took about a month and was very organized in communication. I had to complete a self interview and Zoom interview. The zoom interview was with two people and I was able to choose a time that worked best for me.
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Dallas, TX) in Nov 2025
Interview
They sent a text and an email stating that they would like to schedule a phone interview with me and offered some available slots. The recruiter called 10 minutes late into our 30 minute slot and seemed rushed and distracted.
Interview questions [1]
Question 1
How did I handle juggling multiple task at one time?
I interviewed once with the recruiter and then with a local representative. The interview questions were your typical STAR type questions. The interview was informative and conversational. They went over the important parts of the position and what a day would look like if hired.
Interview questions [1]
Question 1
Tell us about a time you had to deal with a difficult customer.