I applied online. The process took 2 weeks. I interviewed at Marks & Spencer
Interview
Very long questionnaire involving situational judgement and personality questions.
You get invited to interview straight away which involves a roleplay where you have to help a customer plan a dinner party 10 minutes before the store is about to close and basically upsell everything. I think thats the most common scenario people get for the roleplay but it may vary depending on time of year and location.If you pass than then your line manager is called up for a chat.
Interview questions [1]
Question 1
What is good customer service?
What comes to mind when you think of M&S
General questions are travel arrangements and timings
I applied online. I interviewed at Marks & Spencer
Interview
The interview was very informal - more like a chat. Got asked about my previous work experience from my cv and the skills I gained from those experiences, Lasted around 10-15 minutes.
I interviewed at Marks & Spencer (Bristol, England)
Interview
Was nice and simple - and the questions were good and they were really engaging in everything I was saying felt more like a conversation rather than an interview. Loved it everyone should apply to marks and Spencer’s big up
I applied in-person. The process took 1 day. I interviewed at Marks & Spencer (Cumbernauld, Scotland) in May 2026
Interview
The interview itself was very awkward, with no formal start to it from the person that I spoke to. I went into the store and asked the only person who didn't look busy, that person ended up being my interviewer however he didn't tell me that until we sat down in an office and the interview started. It really confused me which I think affected my performance
Interview questions [1]
Question 1
Previous relevant experience that would be beneficial