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      Customer Success Interview

      6 Apr 2022
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Glassdoor (Los Angeles, CA) in Nov 2021

      Interview

      Similar to some other reviews, I got ghosted by Glassdoor after the second round. While chatting with everyone was nice for each round, I'm surprised Glassdoor didn't respond to my emails following up - just complete silence. Super unprofessional.

      Interview questions [1]

      Question 1

      Why are you interested in Glassdoor
      Answer question
      avatar
      Glassdoor response
      4y
      Thank you for taking the time to share your experience and I am sorry it wasn't better. We strive to be transparent throughout all outcomes and it is clear we have fallen short here. Please reach out to me directly and I will personally provide your feedback. (amy.farrar@glassdoor.com) Amy Farrar, Head of Talent Acquisition

      Other Customer Success interview reviews for Glassdoor

      Customer Success Interview

      17 Oct 2024
      Anonymous interview candidate
      California City, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Glassdoor (California City, CA) in Sept 2024

      Interview

      Great experience. Interviewer asks the most relevant questions about previous experience and skills. Able to discuss expectations with clarity and share details with regard to compensation and benefits early on. More questions about background and reason for leaving previous company

      Interview questions [1]

      Question 1

      Why made you decide to apply at Glassdoor
      Answer question
      avatar
      Glassdoor response
      1y
      I'm so happy to hear you had a great experience with us. We pride ourselves on asking thoughtful and relevant questions and providing transparency around compensation and benefits. Thank you for sharing your feedback with us! - Cortney Holt, Sr. Manager of Talent

      Customer Success Interview

      18 Feb 2020
      Anonymous employee
      San Rafael, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      The process took 2 weeks. I interviewed at Glassdoor (San Rafael, CA) in Jan 2020

      Interview

      The entire interview process from start to finish was great. I applied online and was contacted by the recruiter same day. I had calls with the recruiter and hiring manager in a span of 3 days. After each call, there was a follow-up email sameday. After the two calls I was brought in for an on-site where I met with 5 individuals and presented a case study. I was offered the role a few days later. Everyone I spoke with was kind and forthcoming.

      Interview questions [2]

      Question 1

      How do you handle when you have some team members underperform and the others team members who excel do not receive the same amount of attention?
      Answer question

      Question 2

      Tell me about a time when you have to discuss performance issues with your direct report.
      Answer question