I applied in-person. The process took 1 day. I interviewed at Four Seasons (Austin, TX) in Aug 2012
Interview
Met with HR Manager, Division Manager (Front Desk Manager), Department Head (Director of Rooms) and overall Hotel Manager. Completely behavioral-based and focused on soft skills, very little focus on hard skills. They care more about cultural fit than your previous experience. They will actually note how often you smile in the interview.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer
I interviewed at Four Seasons (Westlake Village, Los Angeles, CA)
Interview
It's a 4 time interview process being interviewed by multiple departments 4 different times meeting with HR then the head of department waiting for a call back for the next interviews
Interview questions [1]
Question 1
What is a situation you had with a disgruntled guest and what did you do to fix it?
I applied through other source. I interviewed at Four Seasons (Taormina) in Jan 2024
Interview
Quattro step per superare la selezione, primo e secondo molto tecnici, in particolare domande sulla propria formazione e esperienze precedenti, mentre gli ultimi due conoscitivi e più descrittivi sulla struttura.
I applied online. The process took 4 weeks. I interviewed at Four Seasons in May 2023
Interview
I had to go through four interviews. I interviewed with different head managers from different departments. They asked a lot of theoretical questions about dealing with difficult customers. They are really looking for people who can think into the future a lot.
Interview questions [1]
Question 1
How do you keep organized? How do deal with irate guests?
