Firstsource Solutions Customer Service Advisor Interview Questions

Skip to content Skip to footer

Community
Jobs
Companies
Salaries
For employers

Notifications

Elevate your career

Discover your earning potential, land dream jobs, and share work-life insights anonymously.

Want the inside scoop on your own company?

Check out your Company Bowl for anonymous work chats.

Bowls

Get actionable career advice tailored to you by joining more bowls.

Followed companies

Stay ahead in opportunities and insider tips by following your dream companies.

Job searches

Get personalised job recommendations and updates by starting your searches.

Firstsource Solutions

Engaged employer

Customer Service Advisor Interview

14 Jan 2016

Anonymous employee

Londonderry County Borough, Northern Ireland

Other Customer Service Advisor interview reviews for Firstsource Solutions

Customer Service Advisor Interview

25 Feb 2025

Anonymous employee

Middlesbrough, England

Accepted offer

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation and benefits

Dell Technologies

3.5★Compensation and benefits

Avanade

3.6★Compensation and benefits

Hewlett Packard Enterprise | HPE

3.6★Compensation and benefits

Firstsource Solutions interviews Firstsource Solutions Customer Service Advisor interviews Firstsource Solutions interview

Glassdoor

About / Press
Awards
Blog
Research
Contact Us
Guides

Employers

Free Employer Account
Employer Centre
Employers Blog

Information

Help
Guidelines
Terms of Use
Privacy and Ad Choices
Do Not Sell Or Share My Information
Cookie Consent Tool
Security

Work With Us

Advertisers
Careers

Download the App

Browse by:
Companies
Jobs
Locations
Communities
Recent posts

Want the inside scoop on your own company?

Check out your Company Bowl for anonymous work chats.

Bowls

Get actionable career advice tailored to you by joining more bowls.

Followed companies

Stay ahead in opportunities and insider tips by following your dream companies.

Job searches

Get personalised job recommendations and updates by starting your searches.

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation and benefits

Dell Technologies

3.5★Compensation and benefits

Avanade

3.6★Compensation and benefits

Hewlett Packard Enterprise | HPE

3.6★Compensation and benefits

Customer Service Advisor Interview

14 Jan 2016

Anonymous employee

Londonderry County Borough, Northern Ireland

Other Customer Service Advisor interview reviews for Firstsource Solutions

Customer Service Advisor Interview

25 Feb 2025

Anonymous employee

Middlesbrough, England

Accepted offer

Positive experience

Difficult interview

Application

I applied online. The process took 1 week. I interviewed at Firstsource Solutions (Londonderry County Borough, Northern Ireland) in Aug 2015

Interview

2 stage interview - first an aptitude test and an interview with practical at the end took one day for both parts got the job the following day started the following week and love it

Interview questions [1]

Question 1

what you know about the company mainly

1 Answer

Positive experience

Easy interview

Application

I applied online. I interviewed at Firstsource Solutions (Middlesbrough, England) in Nov 2023

Interview

Questions were shared ahead of the interview so I was prepared. Interview took about 15 minutes. Interviewer was calm but not conversational. Asked questions on empathy, listening and difficult customers then teamwork. I passed the interview and worked for about 6 months.

Interview questions [1]

Question 1

How would you handle an upset customer?

1 Answer

Customer Service Advisor Interview

14 Jan 2023

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at Firstsource Solutions

Interview

Engaging and qestions were mostly scenario based. Started with questions based on items on CV and functions in each of the previous roles. In total there were about 5 scenario based questions.Interview was virtual and lasted about 30min. Contact was made two weeks after with offer

Interview questions [1]

Question 1

Tell us one time how you went out of your way to help a customer and how you know you did the right thing.

Answer question

Customer Service Advisor Interview

30 May 2022

Anonymous interview candidate

Manchester, England

Declined offer

Positive experience

Average interview

Application

I applied online. I interviewed at Firstsource Solutions (Manchester, England)

Interview

Interviewed with the team manager, it was about 30 mins. The team manager was nice. You will have some ideas about the role. Asked about your past experience What is your greatest achievement in your life so far

Interview questions [1]

Question 1

Asked about your previous experience and role

Answer question