Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I applied online. The process took 4 weeks. I interviewed at Apple in Oct 2015
Interview
As others have said, you go through a telephone interview first. If approved, you move on to a face to face video interview. If approved, you get another one with a hiring manager. Each has role playing. Yes, you need to have at least SOME technical understandings but more than that, you must have empathy and the ability to monitor more than one chat at a time. Be VERY careful to have documentation to back yourself up if you put a job on your application with the background check company as an independent contractor at any time before. They WILL check that. I made it all the way through and because I don't have enough documentation, it's looking like I won't get the job. One tiny thing like that can make or break you. Very nice people doing the interviewing.
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work